Whilst Pulsate Mobile Ltd. securely stores all personal data that is sent to it for the purposes of processing that data, the control and ownership of that data remains at all times with the data controller that is sending the data to Pulsate and to the user whose personal data it is.

Right to Access Information

Article 15 of the GDPR provides user with the right to access any personal information that is being processed by the data controller and data processors such as Pulsate. Users are entitled to claim the following:

  1. Confirmation of whether or not personal data concerning them is being processed;

  2. Where personal data concerning a user is being processed, a copy of that personal information;

  3. Where personal data concerning the user is being processed, other additional information as

  4. Purpose(s) of the processing;

  5. Categories of personal data;

  6. Any recipient(s) of the personal data to whom the personal data has or will be disclosed, in particular recipients in third countries or international organisations and information about appropriate safeguards;

  7. The retention period or, if that is not possible, the criteria used to determine the retention

  8. The existence of the following rights:

  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object – and to request these from the controller.
  1. The right to lodge a complaint with a supervisory authority (in Ireland this is the Data
    Protection Commissioner, whose contact details are on page 14 of this guide);
  2. Where personal data is not collected from the data subject, any available information as to
    their source;
  3. The existence of automated decision making, including profiling and meaningful information
    about how decisions are made, the significance and the consequences of processing.

Additionally, this a single copy information must be provided for free and it must also be provided electronically if the user makes the request electronically.


Requesting User Data from Pulsate

As a data processor who may hold some of the personal information listed above, Pulsate Mobile Ltd. is committed to providing this data in a timely manner following any request from one of our clients.

To make a request to Pulsate for personal data for a user, please send an email to [email protected] with the following information:

  • User details (First Name, Last Name, Email)
  • User GUID
  • User Alias (Optional)

To find the user GUID, go to a user profile in Pulsate and scroll down to the bottom of that profile. The user alias is an identifier that a client may send Pulsate such as a customer number or some other identified on the client's system. For more information on setting an alias, please see our Android or iOS documentation.

When we receive a request for user data we will confirm receipt within 48 hours and revert with the data within 30 days.

Right to Rectification

Articles 16 and 19 of the GDPR also outline a user's right to right to rectification if data that is held on them is incorrect. If you become aware that any data that has been sent to Pulsate is incorrect, please contact using [email protected] and send us the same information as above and outline any data that needs to be updated and we will let you know if it can be updated by Pulsate or if it requires additional actions by the data controller.